Papilio Shell

Reparability information
To help preserve the product over time and extend its useful life, B&B Italia supports, where technically feasible, the maintenance, repair and replacement of product components through its Customer Service department and network of authorised dealers.

How to Request Assistance
For information about product repairability, the availability of spare parts, the cost of any required work or the applicable service procedures, please contact B&B Italia Customer Service. Full contact details, including telephone number and email address, are available in the «Contacts» section of the B&B Italia website.
Alternatively, you may contact an authorised B&B Italia dealer. The list of authorised dealers is available in the «Store Locator» section.
Each request will be assessed on a case-by-case basis to identify the most appropriate solution, taking into account the specific characteristics and condition of the product.

Maintenance
Proper maintenance helps preserve the product’s quality, functionality and appearance over time.
Please follow the use and maintenance instructions provided by B&B Italia. Any maintenance or repair work must be carried out exclusively through service channels authorised by B&B Italia.

• Always remember to be careful not to use the product improperly, considering its designated functions.

• When the product is no longer used, do not abandon it, but take it to a suitable public waste collection facility.

• In the presence of delicate floors (e.g. parquet flooring), we recommend removing the plastic and inserting the attachment with felt.

• The seat structure is made completely in solid wood. Any signs in the joint areas should be considered as intrinsic characteristics of wood as a "living" material. This phenomenon does not compromise the product structure seal in any way.

This product sheet complies with the legal obligations pursuant to the "Consumer Code" Decree n. 206 dated 6/9/2005 and the "Actuation Regulation" Decree n. 101 dated 8/2/1997.