Isos

Reparability information
To help preserve the product over time and extend its useful life, B&B Italia supports, where technically feasible, the maintenance, repair and replacement of product components through its Customer Service department and network of authorised dealers.

How to Request Assistance
For information about product repairability, the availability of spare parts, the cost of any required work or the applicable service procedures, please contact B&B Italia Customer Service. Full contact details, including telephone number and email address, are available in the «Contacts» section of the B&B Italia website.
Alternatively, you may contact an authorised B&B Italia dealer. The list of authorised dealers is available in the «Store Locator» section.
Each request will be assessed on a case-by-case basis to identify the most appropriate solution, taking into account the specific characteristics and condition of the product.

Maintenance
Proper maintenance helps preserve the product’s quality, functionality and appearance over time.
Please follow the use and maintenance instructions provided by B&B Italia. Any maintenance or repair work must be carried out exclusively through service channels authorised by B&B Italia.

• Always remember to be careful not to use the product improperly, considering its designated functions.

• When the product is no longer used, do not abandon it, but take it to a suitable public waste collection facility.

• To maintain the quality and finish of the surface, it is advisable to use protective articles (e.g. placemats or trivets) under objects that could scratched it.

• The technological difference between wood and other materials is that woods are rich in water. Wood is therefore a hygroscopic material that is subject to water exchange with the external environment, which can cause dimensional variations and shrinkage cracks on a macroscopic level, inside a certain interval of possible humidity levels. The phenomenon of shrinkage in solid wood is inevitable because direct exposure to sun and air causes the wood to dry out naturally. Shrinkage cracks are therefore to be considered a physiological phenomenon and not proof of low quality of the material or of the presence of defects.

This product sheet complies with the legal obligations pursuant to the "Consumer Code" Decree n. 206 dated 6/9/2005 and the "Actuation Regulation" Decree n. 101 dated 8/2/1997.